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ITIL 4 Foundation Certification Exam covers a wide range of topics related to IT service management, including service value system, service management practices, and key concepts of ITIL 4. It is a multiple-choice exam that comprises 40 questions and has a duration of 60 minutes. The passing score for the exam is 65%, and candidates who pass the exam earn the ITIL 4 Foundation certification.

ITIL 4 Foundation certification exam covers a range of topics, including the four dimensions of service management, the service value system, the guiding principles of ITIL 4, and the ITIL practices. Candidates will be tested on their knowledge of these topics through a multiple-choice exam that consists of 40 questions. The duration of the exam is 60 minutes, and candidates need to score 65% or higher to pass.

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ITIL 4 Foundation Exam Sample Questions (Q168-Q173):

NEW QUESTION # 168
Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the [?] that support them, is available when and where it is needed.

A. assets
B. suppliers
C. CIs
D. customers

Answer: C

NEW QUESTION # 169
Which 'service level management' activity helps staff to deliver a more business-focused service?

A. Using complex technical terminology in service level agreements (SLAs)
B. Understanding the ongoing requirements of customers
C. Measuring low-level operational activities
D. Creating targets based on the percentage of uptime of a service

Answer: B

NEW QUESTION # 170
Which is intended to help an organization adopt and adapt ITIL guidance?

A. The guiding principles
B. The service value chain
C. Practices
D. The four dimensions of service

Answer: A

NEW QUESTION # 171
Which dimension of service management considers the workflows and controls needed to deliver services?

A. Organization and people
B. Partners and suppliers
C. Information and technology
D. Value streams and processes

Answer: D

Explanation:
Reference: https://www.knowledgehut.com/tutorials/itil4-tutorial/itil-four-dimensions-it-service-management

NEW QUESTION # 172
Which step of the 'continual improvement model' defines measurable targets?

A. Where do we want to be?
B. Where are we now?
C. how we get there?
D. What is the vision?

Answer: A

Explanation:
This is one of the most important questions for continual improvement. This question helps to define measurable targets for the IT service provider that will help to reach the vision of the company in the long-term. At this stage, we look at the identified key performance indicators from the previous step and determine what values we want to target for each of these indicators. This decision must be made with the business's vision in mind, but also with a sense of what is practically possible.
https://blog.masterofproject.com/continual-improvement-model/

NEW QUESTION # 173
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Pass Guaranteed ITIL-4-Foundation - ITIL 4 Foundation Exam–Valid Training Online

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ITIL 4 Foundation Exam Sample Questions (Q168-Q173):

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